100% SATISFACTION POLICY

At AlBurgan Handicrafts, we want you to be completely satisfied with every single one of your purchases. We believe that this depends on extremely high quality products, fair price, and extraordinary customer support.

For Orders Shipped Anywhere outside Jordan:

Full refunds will be available for up to 15 days from the day you receive your order.

You must request a Returned Merchandise Authorization (RMA) number by email during this 15-day period to qualify for a refund. If your return is in any way a result of an error by AlBurgan Handicrafts, please be sure to indicate the nature of the error when requesting the RMA number and a customer support specialist will provide you with further instructions.

If the return is not a result of an error by AlBurgan Handicrafts, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, TNT, ARAMEX, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Support Center in their original condition. No refunds will be available after the 15-day period has expired.

Issuance of Credit:

If you purchased by credit card, your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you paid by check or money order, you will receive a check from AlBurgan Handicrafts for the full applicable amount of the return by mail approximately 2-4 weeks after the returned product has been received at the AlBurgan Handicrafts Customer Support Center in Amman, Jordan. If you are interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order for the product you would like to purchase.

Important Notes and Restrictions:

Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Support Center.

Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

As a safeguard against potential abuse, AlBurgan Handicrafts reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

STEP-BY-STEP RETURN INSTRUCTIONS

DAMAGED/INCORRECT PRODUCTS OR INCOMPLETE ORDERS

CANCELING OR MODIFYING AN ORDER

CANCELLATION OF ORDERS

AlBurgan Handicrafts reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

* Billing information provided for the credit card does not match the information on file with the card issuing bank.
* Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of AlBurgan Handicrafts has confirmed that none of the aforementioned conditions apply to that order.

ADDRESS ERRORS FOR WHICH AlBurgan Handicrafts IS NOT RESPONSIBLE OF

A fee will be applied to all orders where:

The incorrect address has been provided by the customer and the package is returned as undeliverable

An invalid address has been provided by the customer, resulting in a surcharge from the courier service provider. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits.

A move or sudden change of address results in the refusal or non-delivery of an order

An APO or FPO address has been provided as the shipping address

A PO Box has been provided as the shipping address

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

SHIPPING INFORMATION & COSTS

In your shopping cart, simply select location from "Shipping To" list to calculate shipping cost and subtotal on-the-fly. So easy!

We do ship Worldwide with ARAMEX, a first class international courier Door to Door delivery service which would guarantee quick and safe delivery.

Shipping prices are based on 0.5 kgs weights. Hereunder the Shipping Prices Chart in US Dollars provided by ARAMEX:

Destination	First Half Kg	Every Additional Half Kg
Jordan	* see below	* see below
USA/Canada	$15	$9
Europe	$15	$9
Middle East	$15	$9
Japan/Hong Kong/Korea	$21.5	$10.5
China/India/Bangladesh	$21.5	$10.5
All Other Countries	$15	$9

* Shipping inside Jordan will cost (JD 1.5 = US$2.15) for every 15 kgs.

We sum weights for all items in cart first, then we calculate shipping price. So, 5 items 0.35 kgs each (a total of 1.75 kgs), will be charged at 2 kgs price.

Please note that we will always be seeking better shipping prices to make sure you are receiving a top product for the best shipping price.

ORDER TRACKING

PAYMENT METHODS

The following payment options are available at AlBurgan Handicrafts: payment by fax and by check (by mail). Do keep in mind that if you pay by personal check, we will wait for the funds to clear before processing your order. In either case, this delay could allow another shopper to buy your product before your order has been processed. In the event that the product you have requested is no longer available, your money will be returned by mail at no expense to you. Please note that there is a $20 fee for all returned checks.